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Representative, customer care manager

Created:
21.08.2008
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Specialization:
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Family name: Андреева Марина Викторовна

Name:

Patronymic:

Sex: Female

Birthday: 1983-12-02

CONTACT:
home:
+79031623521
mobile:
working:
Time to call:
с  по  
Preferred method of contact:
HAVE PLACE OF:
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PROFESSIONAL DATA:
Education:
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Type of employment:
Skills:
Making presentations, speaking before a big audience, experience in arranging and taking part in exhibitions Conducting business negotiations (including over the phone and on-line), making meeting minutes High communication skills, ability to find common language with different cultures representatives Advanced PC user(MS Office (Word, Excel, Outlook, Powerpoint), Autocad, Directum, Internet) Experience of working and living in China Knowledge of cultural and mental peculiarities of the Chinese Ability to find quick solutions to critical situations, to work under pressure
2007 - Moscow State University, n.a. M.V. Lomonossof Department of foreign languages and area studies Diploma 2006 - Moscow State University n.a. M.V. Lomonossof, Department of the Chinese language Department of the Chinese language Diploma 2005 - Tianjin State University (天津大学) Chinese language department Stages certificate Additional education 2007 - 5. Customs management courses International centre of professional education Certificate Tests/Exams 2005 - HSK The State Commission of the Chinese Proficiency test 5
Work in a Russian/European company dealing with China
Experience:
02.2007 - LLC "BaselCement" International Relations Specialist - managing document flow - visa support - arranging business trips and accompanying business delegations in China (visits to plants manufacturers, equipment quality control) - arranging and holding negotiations with contractors and partners - business correspondence with Chinese partners - documents translation (business and technical) - interpreting (consecutive and simultaneous) - issuing documentation for foreign workers, managing their work on RF territory 06.2006 - 08.2006 The USA, Chicago, Chinese massage and acupuncture medical centre Interpreter, translator - translating business documentation, advertisement prospects - interpreting (consecutive and simultaneous) 09.2005 - 05.2006 Russia, Moscow, International Medical Assistance Service International SOS night corporate coordinator - arranging and monitoring medical evacuations and repatriations - arranging urgent medical help to forign clients in Russia and Russian clients abroad - making daily reports - managing document flow 09.2004 - 06.2005 China, Tianjin, High School №42 English language instructor Teaching spoken English language (developing speaking, listening skills). 09.2004 - 06.2005 China, Tianjin, Magazine for expatriates in China “Jin” freelance journalist - restaurants reviews - articles on different aspects of expats life in China 06.2004 - 08.2004 Russia, Moscow, International Medical Assistance Service International SOS night corporate coordinator - arranging and monitoring medical evacuations and repatriations - arranging urgent medical help to forign clients in Russia and Russian clients abroad - making daily reports - managing document flow
Personality:



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